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CollegeSource Support

Services and Support

Services & Support provides a wide range of professional solutions to help new and established clients succeed with CollegeSource products.

 

Cloud Support

CollegeSource offers both technical and functional support for uAchieve in the Cloud.

Technical Support

What type of technical issue are you experiencing?

Technical Issues

(examples)

 

Resolution

 

Availability

  • production system non-responsive
  • no audits returning
  • page loading errors

Call us (513) 834-8852

or

email cloud@collegesource.com

8 a.m.-8 p.m. EST, 365 days a year

(all calls after hours will be directed to voicemail)

  • user unable to log in
  • audit issues
  • need to request a conference call

Submit a ticket in the Issue Tracker:

  • Under Project, select the option for "Cloud Support (CLOUD)"
  • Under Issue Type, select the option for "Support Request"
24/7

 

Functional Support

What types of functional issues are you experiencing?

Functional Issues

(examples)

 

Resolution

 

Availability

  • encoding questions
  • audit issues
  • request a conference call

Submit a ticket in the Issue Tracker:

  • Under Project, select the option for "Cloud Support (CLOUD)"
  • Under Issue Type, select the option for "Support Request"

8 a.m.-5 p.m. EST, Monday-Friday

(all new issues submitted after hours will be addressed the following normal business day)

 

-"after hours" is defined as outside the designated hours of support availability, and includes CollegeSource holidays or scheduled office closings

 

 

 

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