Contact Us Form
The best way to directly ask CollegeSource any question that you have on TES is through the Contact Us form, available under the SUPPORT menu.
- If you enter the form while you are logged in, many of the identification fields will be pre-filled. If you enter the form when you are not logged in, you will need to enter all the fields manually – but you can still use the form.
- Point to the SUPPORT menu and click the Contact Us item.
- Fill out this form with any questions about TES. A case will be created and the appropriate staff member will be assigned for response.
- Enter your contact information (if it isn’t already filled in) o Select your Urgency level
- Select a Category
- Customer account information, invoices, credits, or payments
- Product information, pricing or other sales questions
- Technical support, including access or use of CollegeSource/TES
- Sending College Catalogs and Files to CollegeSource
- Production customer related tasks
- Other
- Add a Subject
- Add a Description
- Decide whether you want a copy – click the SEND ME A COPY checkbox to uncheck it if you don’t want one
- Enter the Security Code
- Click SUBMIT to send the question, or RESET to clear all the fields and start over
- If you are following up on an existing case (question), click the link at the top of the page.