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CollegeSource Support

Contact Us Form


The best way to directly ask CollegeSource any question that you have on TES is through the Contact Us form, available under the SUPPORT menu.

  • If you enter the form while you are logged in, many of the identification fields will be pre-filled. If you enter the form when you are not logged in, you will need to enter all the fields manually – but you can still use the form.
  • Point to the SUPPORT menu and click the Contact Us item.

  • Fill out this form with any questions about TES. A case will be created and the appropriate staff member will be assigned for response.
    • Enter your contact information (if it isn’t already filled in) o Select your Urgency level
    • Select a Category
      • Customer account information, invoices, credits, or payments
      • Product information, pricing or other sales questions
      • Technical support, including access or use of CollegeSource/TES
      • Sending College Catalogs and Files to CollegeSource
      • Production customer related tasks
      • Other
    • Add a Subject
    • Add a Description
    • Decide whether you want a copy – click the SEND ME A COPY checkbox to uncheck it if you don’t want one
    • Enter the Security Code
    • Click SUBMIT to send the question, or RESET to clear all the fields and start over
  • If you are following up on an existing case (question), click the link at the top of the page.
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