Contact Us Form

The best way to directly ask CollegeSource any question that you have on TES is through the Contact Us form, available under the SUPPORT menu.

• If you enter the form while you are logged in, many of the identification fields will be pre-filled. If you enter the form when you are not logged in, you will need to enter all the fields manually – but you can still use the form.
• Point to the SUPPORT menu and click the Contact Us item.

• Fill out this form with any questions about TES. A case will be created and the appropriate staff member will be assigned for response.
  • Enter your contact information (if it isn’t already filled in) o Select your Urgency level
  • Select a Category
    • Customer account information, invoices, credits, or payments
    • Product information, pricing or other sales questions
    • Technical support, including access or use of CollegeSource/TES
    • Sending College Catalogs and Files to CollegeSource
    • Production customer related tasks
    • Other
  • Add a Subject
  • Add a Description
  • Decide whether you want a copy – click the SEND ME A COPY checkbox to uncheck it if you don’t want one
  • Enter the Security Code
  • Click SUBMIT to send the question, or RESET to clear all the fields and start over
• If you are following up on an existing case (question), click the link at the top of the page.