If a User contacts you (as the TES Administrator) to let you know that they have forgotten their password, you can refer them to the Forgot your password? link at the login page (tes.collegesource.com).
Click the Forgot your password link to request a password reset by e-mail.
The user can click the Forgot your password? link at tes.collegesource.com.
They will then be prompted to enter their e-mail address:
Click SUBMIT to request the password reset e-mail.
The user will receive a message that the request has been processed and an e- mail has been delivered.
Check your e-mail for the reset message:
Click the link to open this page:
Enter a new password, and then re-enter it to confirm it, and click SUBMIT.
You will be taken to TES and prompted to sign in with the new password.
Alternatively, as a TES Administrator you can send them a password reset e-mail. To send a password reset e- mail use the following steps:
Point to the MANAGE menu
Click on the User Management menu item
Click the arrow to the left of the desired User Account
Click the SEND PASSWORD RESET E-MAIL link:
Click the SEND PASSWORD RESET E-MAIL link to send the selected user a password reset e-mail.
Preview the e-mail and click the SEND button.
This is the text of the password reset e-mail. The link will be available to click in the user’s actual message. The password is encrypted so that only the user has access to it. The TES Administrator does not.
CollegeSource employees do not. Only the user.
Click SEND to send the
e-mail to the user.
Click BACK to return to the user profile.
The TES Administrator will see the following message:
The Administrator will receive a message that the e-mail has been delivered.
The user will receive the following e-mail:
When the user clicks the link, they will see this page:
They enter their new password, and then re-enter it to confirm it, and click SUBMIT.