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Re-Activate a User

If a user previously had an active TES account that was de-activated, you can re-activate that TES user, using the process below. If a user has an active account in Transferology, but has never had a TES account, you can activate that user in TES using the Add New User process.

Please note: If the user never had a TES account, but had an account de-activated in one of the other products offered by CollegeSource, you will not be able to directly activate that account in TES. It will require a Case be created in CollegeSource’s Case Management System. Use the Contact Us form to submit this type of request.

  • To re-activate a User, click the ADD NEW USER button in the USER MANAGEMENT feature.

The User Management page in TES showing callouts for the ADD NEW USER button, the Arrow button to edit a User profile, the EMAIL USER(S) button, and the User Right headers.

  • An e-mail validation box will display.
  • Enter the e-mail address for the new user and click the CHECK button.

A screenshot of the E-mail validation text box that appears.

  • You will receive a message that the e-mail address is INACTIVE, and you will be given a choice to either Review (the) existing user and re-activate, or Cancel this request.
  • Click the Review existing user and re-activate link to re-activate the user.

A screenshot of the message you would receive if the USer you are attempting to add previously had an active TES that was de-activated.

  • Review the profile and click the RE-ACTIVATE button.

A screenshot of the previous, active profile for the user.

  • You will be prompted to verify that you wish to re-activate the user profile.

A screenshot of the "Are you sure" box to re-activate the user profile.

  • Click the OK button to verify this.

If the user never had an account, you would simply add a new user. If the user has an active profile, you can simply Update the existing profile.

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