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CollegeSource Support

Forgotten Password


If a User has forgotten their password, you can refer them to the Forgot your password? link at the login page.


  • The user can click the Forgot your password? link at

  • They will then be prompted to enter their e-mail address:


  • Click SUBMIT to request the password reset e-mail.


  • Check your e-mail for the reset message:


  • Click the link to open this page:


  • Enter a new password, and then re-enter it to confirm it.

  • Check the employment affirmation and the Terms of Use agreement checkboxes and click SUBMIT.

  • You will be taken to TES and prompted to sign in with the new password.


Users can reset their password any time using this method. They can also change their password from within TES using the User Preferences feature.


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