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CollegeSource Support

Is there guaranteed uptime?


uAchieve in the cloud utilizes AWS (Amazon Web Services), which guarantees 24 x 7 x 365 uptime. Your audit system should be up and running 99.99% of the time, aside from planned outages or failures unrelated to the AWS environment (e.g. unresponsive SIS, faulty encoding, etc.). We will notify customers of any planned outages. We don’t believe we will need a pre-scheduled maintenance window and most updates can be handled without interruption of service due to the nature of the cloud environment.

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