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CollegeSource Support

Cloud Support

 

CollegeSource offers both technical and functional support for uAchieve in the Cloud.
 
Technical Support

What type of technical issue are you experiencing?

Technical Issues

(examples)

 

Resolution

 

Availability

  • production system non-responsive
  • no audits returning
  • page loading errors

Call us (513) 834-8852

or

email cloud@collegesource.com

8 a.m.-8 p.m. EST, 365 days a year

all calls after hours will be directed to voicemail

  • user unable to log in
  • audit issues
  • need to request a conference call

Submit a ticket in the Issue Tracker:

  • Under Project, select the option for "Cloud Support (CLOUD)"
  • Under Issue Type, select the option for "Support Request"
24/7

 

Functional Support

What types of functional issues are you experiencing?

Functional Issues

(examples)

 

Resolution

 

Availability

  • encoding questions
  • audit issues
  • request a conference call

Submit a ticket in the Issue Tracker:

  • Under Project, select the option for "Cloud Support (CLOUD)"
  • Under Issue Type, select the option for "Support Request"

8 a.m.-5 p.m. EST, Monday-Friday

(all new issues submitted after hours will be addressed the following normal business day)

 

 

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